You may be the first representative of the library to greet our patrons. Make it a positive experience!
Make eye contact and greet patrons.
Be helpful and courteous, ALWAYS!
If you are unable to answer a question, find someone who can. If there is no one around to answer the question, take the patron’s name, contact information, and question and leave a note for a staff member in your department.
If you have problems with an unruly patron, please seek help from a staff member.
The service desk phones are not for personal use, they are for business use ONLY.
Cell phones are prohibited at service desks. If you must make a phone call, please talk to your supervisor and get permission to do so. Otherwise, turn your cell phone off when you come into the Library.
When you are at work in the ZSR Library, your main priorities are any job duties or tasks that you have been assigned for your specific position.
You are not guaranteed time to do homework while you are at work in the ZSR Library. While there might be time for homework in some departments, there may be too much work to be done in other areas that prevent homework from being completed.
Talk to your supervisor regarding your department's homework policy and be sure to plan ahead.
![[cupola]](/zsr/img/cupola.jpg)