Student Assistants

Hard questions

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Even if you've worked here for a while, there will probably be occasional questions that you cannot answer. Here's who to ask:

Is Mary Lib, Lauren, or Mary here? If so, ask one of them.
If not, ask the student at the microtext desk.
If that's not helpful, take down the person's name, contact information, and detailed question & leave a note for Mary Lib. She'll get back to them as soon as she's in.

Is Lauren, Mary, or Mary Lib here? If so, ask one of them.
If not, ask the student at the govdocs desk.
If that's not helpful, take down the person's name, contact information, and detailed question & leave a note for Lauren. She'll get back to them as soon as she's in. You may also email her the question at pressllm@wfu.edu or call her at her home number (which can be found in Blackboard).

If the person has a question about library hours, general collections questions, circulation policies, etc. refer them to circulation on the second floor. If the person is on the phone, the number is 758-4931.
If the person comes in with a really general request like, "I have a paper on World War II and I need some film and government documents on it," it's best to send the person to the reference librarians on the fourth floor of the Wilson Wing. If the person is off campus, they can contact the reference librarians in a number of ways.
If the person calls or drops by microtext, and is looking for information about Baptist churches or Baptist history, they're probably looking for the archives. Baptist/Archives is located on the sixth floor of the Reynolds wing, on the opposite side of the building from microtext. The phone number for that department is 758-3978.

If it's an emergency (someone is hurt, etc.), and no one is here, go to circulation on the 2nd floor. There is always a full-time staff member there.
If you need to call 911, use the landline. The landline lets the operator know where you are located before you have time to tell them.